Daily Archives

21 February 2006

I know, I know…

…that this post isn’t music related. But, I had to post this while I was still feeling jovial from what I received in the mail. Volkswagen sent me a card today and it has to be the most adorable piece of customer care stuff I’ve ever seen.

Inside the oh-so-trendy transparent envelope that read “One lump or two?” was a card featuring a classic Beetle with an ice pack. Opening the card, I found a $10 Starbucks gift card (do they know their demographic or what?) and the following copy:

Dear Nicholas,

We heard your VW just visited your local repair shop. Sorry about that. We don’t like it when our drivers can’t be, well, driving. So, to help make up for the inconvenience, we’d like you to treat yourself to a nice Caramel Macchiato with this Starbucks Card loaded with $10. Or cookies. Cookies always make things better. They’re good like that. If you have any questions, please feel free to call us at 1.800.822.8987.

Your friends at Volkswagen

I defy you to not grin while you read that. I laughed all the way up the stairs from my mailbox. Because cookies really do make things better. And I’ll probably buy them with a latte, because I would anyway. And now it’s easier, thanks to VW. 🙂