How it’s done
Now this is customer service the way it was meant to be:
Dear Nicholas,
We’re so sorry but due to an inventory error we were unable to fulfill your order for a Diesel Footwear Leather Color Block Low Top Sneakers. Please note we have not charged your credit card for this item.
We apologize for this inconvenience and aim to serve you better next time you shop. We will credit your account with an additional $25.00 to use towards your next purchase on our site.
Please feel free to contact our customer care team at support@gilt.com.
Thank you,
Gilt Groupe
No, thank you, Gilt. I will absolutely be coming back to use that $25 because no one could ever accuse you of being a hassle to deal with.