Monthly Archives

August 2010

How it’s done

Fashion, Internet, Rant by
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Now this is customer service the way it was meant to be:

Dear Nicholas,

We’re so sorry but due to an inventory error we were unable to fulfill your order for a Diesel Footwear Leather Color Block Low Top Sneakers. Please note we have not charged your credit card for this item.

We apologize for this inconvenience and aim to serve you better next time you shop. We will credit your account with an additional $25.00 to use towards your next purchase on our site.

Please feel free to contact our customer care team at support@gilt.com.

Thank you,
Gilt Groupe

No, thank you, Gilt.  I will absolutely be coming back to use that $25 because no one could ever accuse you of being a hassle to deal with.

A higher form of cleaning

Cars by
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Now, this is a person whose process I can get behind.  Up to 250 hours per car and waxes that cost $8000?  Paint that leaves better than when it was new from the factory?  Microscopic analysis?

Sign me up. Do you think he needs an apprentice?

(Jalopnik)