Pet fucking peeve…
Nick: “Can I place this order online?”
Verizon: “Yes, you can.
N: “Is there any fee associated with doing this?”
V: “I’m not sure…they may have charges that we don’t?”
N: “Aren’t ‘they’ Verizon, too? You are all one company, correct?”
V: “The online orders division has its own procedures and policies.”
N: “That’s totally ridiculous.”
I hate it when companies act as though their individual pieces are wholly separate entities. Especially when talking to customers. Really, it makes the MOST sense from a customer service standpoint to present one solid set of talking points – the same prices, rules and methods. Don’t make me order online because it’s cheaper and then slap me with a fee that I wouldn’t have encountered over the phone. That’s fucking ludicrous.
And don’t make me sign up for another two years of service because I want to change my account to save some money when I’ve already been a loyal customer for one and a half years. Dicks.